One of the ways we drive innovation and new technology incubation is through IFS Labs. Here we apply the latest thinking around consumer technologies, digital trends and innovative solutions across a range of industries to our products and software solutions. The mission for IFS Labs is to create customer value and inspiration by formulating, incubating and evangelizing new use cases and solutions with the objective to accelerate product innovation. It’s all about delivering innovation at the right time, in the right wat, considering applicability for our target industries and customers.
To IFS, the capability to think freely, build on inspiration from wider trends and innovations, and work in a more exploratory way without fixed requirements or deadlines is a vital part of the innovation process. For our customers, it is part of ensuring we provide great enterprise software solutions today and into the future.
Digital Twins are virtual representations of physical assets. Most people use the Digital Twin in the context of IoT, but a Digital Twin is much more. To achieve the end-state of Digital Twin, many different features and use cases are needed. IFS Labs is collaborating with the rest of the RnD organization in order to bring the right features and use cases into the product, in the right order, at the right time.
What’s the business application of wearable technology? Very simple – you can interact with your IFS business software whenever and wherever you are. There is no need to use your laptop, tablet or even your phone. Combine it with augmented reality and you can have the information anywhere, anytime, interacting with the real world.
IFS Labs is continuously monitoring new developments in the wearable market. Most actively we’re working on solutions for smart glasses or other head mounted devices that will let users superimpose business data retrieved from IFS products in the real world using augmented reality.
Imagine field service technicians using smart glasses to view pertinent onsite assignment data as a virtual overlay. Collaborating with leading tech providers like Microsoft and Zebra, IFS Labs is exploring how to maximize the business application of augmented and mixed reality.
Recently IFS has announced the IFS Aurena Bot, a simple yet effective chat bot that lets you interact with IFS Applications to perform simple but effective dialogues such as “Call in sick” or “Update a CRM activity.”
But what’s next? Why do people perceive chat bots, or other forms of conversational user interfacing as “intelligent”? At the same time something like general intelligence doesn’t exist yet. At IFS Labs we believe that by providing the bot with enough capability, including machine learning algorithms, data and context, a chat bot can be perceived as intelligent and provide the user with an increased user experience and value.
Therefore, IFS Labs continues to investigate what’s next for conversational user experience.
Much has been written about artificial intelligence (AI). It is and has been part of regular software development within IFS for many years. For example, IFS Planning and Scheduling Optimization has been using AI capabilities like neural networks for the past 12 years to create the optimal schedule for field workers.
AI could provide a lot of possibilities for business software that we haven’t thought about. IFS Labs is researching and prototyping many different use cases to identify opportunities to improve or add features to our products.
The IFS Labs blog is where we share our latest thinking and let you know about the technologies we’re focusing on. The blog is about software technology and innovation from a business perspective, which is the core of what we do within IFS Labs. It also gives you the views and opinions on current events, latest innovation trends, news and technology from the viewpoint of our enterprise software development team.
Allinq and IFS Labs join forces to investigate the potential of advanced mixed reality by field-testing an integrated solution, using MS HoloLens smart glasses, to get system information to the eyes of their field service technicians.
Partnering with IFS Labs, Cheer Pack turns an idea into reality with a robotic handling system. Completely autonomously orchestrated and optimized by IFS Applications, the solution provides $1.5 million in savings per year and allows Cheer Pack to place staff in higher-skilled positions to better manage labor shortages.