Open up sales opportunities and increase customer satisfaction with the IFS Customer Relationship Management solution. IFS CRM lets you:
Connect with prospects and customers anytime, anywhere. In the car or at the office, our CRM solution is mobile and part of IFS Aurena. IFS Aurena is available on the go, delivering fully-fledged CRM in your pocket.
With all customer interactions stored in one place, our solution empowers your sales force and customer service teams to turn data into relationships. These interactions form an accessible library of questions and issues—helping you support existing customers and nurture new ones by building on past experience.
Rather than navigating separate quotation and ordering systems, our price and costing capabilities let you progress orders without delay. Simply feed orders into the planning and scheduling system at the point of customer approval to get the project underway.
Communicate more effectively with your customers and prospects with all the information you need readily to hand.
With role-based functionality, you can communicate with customers and prospects based on defined roles and security profiles. Ensure the right conversations happen at the right time with a clear view of the next best action and task to drive your interactions forward.
Microsoft Outlook integration provides a familiar platform to create new opportunities, activities and contact information—on mobile or desktop.
With standalone CRM solutions, you’re faced with needing to navigate several disjointed systems to find information, and that information may not always be reliable.
IFS CRM is fully embedded within your IFS software, giving you access to a definitive view of your business data. Changes to information are reflected seamlessly across your business ecosystem, ensuring you’re always operating on the latest, most accurate, most actionable intelligence.
Our intuitive IFS Aurena interface and role-based IFS Lobby dashboards deliver a clear view of the information that matters most to each member of your team. Customer, prospect and supplier insights are available at-a-glance, allowing you to quickly turn data into informed action.